Frequently Asked Questions

Our team is here to help you.

Device

Device Control

Can I control how strong the scent is in my home?

Yes, AIRIA’s fragrance intensity ranges from 1-10. You get to choose how intense the scent is throughout your home.

How can I adjust the settings on my AIRIA device?

The power button turns the entire device on. The +/- buttons on the device control the fragrance intensity. You can also turn the light on by holding power button down for 3 seconds. Access the AIRIA app for full control of your device including setting schedules.

What settings can I adjust on my AIRIA device?

On the physical device you can turn the fragrance and light on or off as well as select the fragrance intensity. In order to take more actions, like adjusting the light color, you will need to log into the AIRIA app.

How can I control the AIRIA using the AIRIA app?

When using the AIRIA app, you can control the following AIRIA device features:

  • Turn fragrance on/off
  • Adjust fragrance intensity from 1 to 10
  • Turn light on/off
  • Change the light color: Yellow, Orange, Red, Pink, Purple, Blue, Cyan, Green or White
  • Adjust light brightness: 0 to 100%
  • Create and update schedules that will turn the device on during specific days and times

How can I control the AIRIA using the Alexa app?

When using the Alexa app, you can control the following AIRIA device features:

  • Turn device on/off
  • Turn fragrance on/off
  • Adjust fragrance intensity from 1 to 10
  • Turn light on/off
  • Change the light color
  • Adjust light brightness: 0 to 100%
  • Add AIRIA to Alexa routines

Can I control my AIRIA using Alexa voice?

Yes. You can use voice to control features that are available on your AIRIA. Here are a few utterances or phrases you can use:

  • Alexa, turn on First Air Freshener (replace “First Air Freshener” with the name of your AIRIA device)
  • Alexa, turn Light on First Air Freshener (replace “First Air Freshener” with the name of your AIRIA device)
  • Alexa, set Brightness to 50% on First Air Freshener (replace “First Air Freshener” with the name of your AIRIA device)
  • Alexa, set color to red on First Air Freshener (replace “First Air Freshener” with the name of your AIRIA device)
  • Alexa, turn on Fragrance on First Air Freshener (replace “First Air Freshener” with the name of your AIRIA device)
  • Alexa, set Fragrance Intensity to 9 on First Air Freshener (replace “First Air Freshener” with the name of your AIRIA device)

Device Safety

Can I leave AIRIA running while I am not home?

AIRIA can safely be run while you are at home and while you are away from home. AIRIA meets the highest test standards for safety regulations, including meeting all standards in California.

How does AIRIA affect the Air Quality in my home?

AIRIA’s perfumes are designed with high quality materials and must pass safety regulations before bringing them to market. AIRIA contains no propellants nor other chemicals to mask odors. Additionally, AIRIA’s technology can deliver a noticeable fragrance experience with very little perfume oil released into the air.

Is AIRIA safe to use around my family?

AIRIA meets highest standards for device safety. For safe use, keep fingers out of the vent holes and device upright.

Operating My Device

How can I access the AIRIA QuickStart Guide and User Manual?

Digital copies of the AIRIA QuickStart Guide and User Manual are available as a PDFs on our site.

How big is AIRIA?

The AIRIA stands about 6.5 inches tall and is about 3.75 inches wide across the base.

Do I have to plug AIRIA in?

Yes, AIRIA must be plugged in to operate.

Where should I place my AIRIA?

The best place for AIRIA is on a counter, shelf or table in a central location of your home. For best results, place AIRIA away from the air return and keep the area in front of AIRIA clear of other objects (12"-24").

What do I need in order to setup my AIRIA device?

In order to get started with AIRIA, you will need the device, plug and a fragrance cartridge. If you want to use the AIRIA app, you will need to download the app from the app store. In order to log into the AIRIA app, you will also need an Amazon account.

Do I have to download the AIRIA app?

You do not need the AIRIA app to use the AIRIA device. However, in order to operate the full functionality available, like scheduling and voice control for example, you will need to download the AIRIA app.

Is an Alexa device required to control AIRIA?

No. You do not need an Alexa device to control AIRIA. You will need to download & setup the Alexa app if you want to use the AIRIA app.

Device Maintenance

Will AIRIA leave any residue on my floors or furniture?

AIRIA might leave a tiny amount of residue on the floor especially if it is under an air vent that is blowing air downwards. If you notice this, move to another location away from the air return vent.

Do I need to clean my AIRIA device?

You do not need to clean the device.

Device Troubleshooting

Why is my device offline?

This may happen for a variety of reasons. First thing to do is refresh the app to ensure that it is showing the latest information. Next thing to do is double check that your Wi-Fi network is still online. You can check this on your mobile. Also verify that the correct Wi-Fi network is setup in the Alexa app. If you need additional help, please contact customer support.

How do I connect my device to Wi-Fi?

In order to connect your AIRIA device to Wi-Fi, you will need to go through the Amazon Alexa app. If it is your first time downloading the app, you will setup your Wi-Fi through the setup process. If you have already setup the Alexa app and need to change the Wi-Fi network, you will need to login to the Alexa app and update the settings. If you need additional help, please contact customer support.

Why won’t my device connect?

If you are having trouble connecting your device through the Alexa app, try unplugging the device and plugging it back in. Then start the process in the Alexa app. You will need to start the connection process within 5 minutes of plugging the device in. If you are still having some issues, try using the user-guided setup mode to connect your device.

What do I do if I have an issue with the Alexa app or Alexa voice control?

The Amazon Alexa troubleshooting guide can be found here:https://www.amazon.com/alexasupport. If you are still having issues or would like to speak with someone you can contact Amazon directly at this link:https://www.amazon.com/gp/help/customer/contact-us. If this link does not work, log in to your Amazon account on Amazon.com. After you log in, navigate to Amazon.com/help. From there click on the “Digital Services and Devices Support” card. Scroll down to the bottom and click on the Contact Us link under the “Talk to an Associate” link. You can then reach Amazon either by chat or phone.

User Guide Setup Mode

If you are having trouble setting up your device, you can connect your device using the User Guide Setup (UGS). UGS is not enabled by default. To put the Airia device in UGS mode, follow the steps below:

  1. Ensure that the device is plugged in, powered on and has a cartridge inserted.
  2. Open the Alexa app.
  3. Select to add a device.
  4. Select Air Freshener as the category and then AIRIA as the brand.
  5. On the next screen, select “Next” to allow the Alexa app to use your device’s Bluetooth & camera.
  6. On the next screen, select “Next” to connect your device.
  7. On the barcode screen, select the “Don’t Have A Barcode?” text
  8. Follow the directions on the screen with one additional add: when you hold the power button you will also need to hold the “-” button at the same time. Hold for 10 seconds.
  9. Select “Next”.
  10. Continue to follow the on-screen steps to provision your device.

How can I factory reset my device?

If you need to factory reset your device, please follow the directions below:

  1. Ensure that the device is turned on and that the cartridge is inserted.
  2. Press and hold the ON/OFF button and “+” button at the same time for 10 seconds.
  3. Hold both buttons for 10 seconds.
  4. The top lights will flash when complete. It will take a few seconds before the device is fully reset.
  5. Verify that your reset has worked by removing the cartridge. You should see a circle of white light against the back of the cartridge shaft (instead of green).

Fragrances

Fragrance Consistency

How long do fragrance cartridges last?

The life of the cartridge is dependent on number of hours you run AIRIA and the fragrance intensity you prefer. Cartridges last 600 hours. This is about 3-4 months on average.

Intensity = 10Intensity = 5Intensity = 2
12 hours / day5 weeks7 weeks17 weeks
8 hours / day7.5 weeks11 weeks26 weeks
4 hours / day15 weeks22 weeks53 weeks

Can I still smell the product at the end of the life of a cartridge?

The precision with which AIRIA disperses fragrance in your home, means that the fragrance will be just as strong at the end of the device.

Does the scent fade over time?

As long as the AIRIA device is on, the scent will remain consistent at the determined fragrance intensity level for the entire time that the device is on.

How does AIRIA fill my home with fragrance?

AIRIA has 32 micro nozzles that releases droplets that are ~20 microns in size. These small droplets are light enough to float in the air and spread throughout the home by traveling your home’s natural air flow.

Fragrance Variety and Ingredients

How many different fragrances are there?

There are currently 8 fragrances including one Lavender essential oil.

How do I pick a fragrance if I don’t know how they smell?

If you are unsure of what fragrance you want to purchase or if you would like to experience all eight of our fragrances before purchasing, you can request a Scent Sample Booklet. Made from Scent-a-Peel® labels, the scent sample booklet provides an authentic way to sample our fragrances. It is free and will be delivered straight to your mailbox via USPS. Click here to request yours.

What if I don’t like the fragrance cartridge that I received with my AIRIA device?

We offer one free fragrance cartridge exchange if you do not like the scent that came with your AIRIA device.

What are fragrances made of?

  • Perfumes are made of many different PRMs - raw materials. Together, the ingredients create the scent experience with top, middle, and bottom notes. The materials will be a combination of safe synthetics and botanical.
  • AIRIA does not use any phthalates, parabens, or hydrocarbons.
  • If you would like more information about what is in our fragrances, please contact us at https://airiasmartscent.com/contact-us/.

Is it an essential oil or a blended essential oil?

Our essential oil is 100% distilled from the plant and no synthetic oils are blended with it.

Fragrance Troubleshooting

How do I insert a new fragrance cartridge?

First, remove the plastic protector at the bottom of the cartridge. Then insert the cartridge into the top of the device. Make sure you press the cartridge until it clicks into place.

How do I eject a fragrance cartridge?

Press on the indentation on the top of the cartridge while it is in the device. It should pop up so that you can remove it from the device.

Why is my AIRIA not recognizing a new fragrance cartridge?

There may be a connection issue. Try taking the cartridge out and re-inserting it. If it still doesn’t recognize the cartridge, call or email Customer Support so we can help you out.

Fragrance Cartridge Storage and Disposal

Can I remove a fragrance cartridge before it is empty?

Yes, you can switch the fragrance cartridges out at any point to swap the scent. Your AIRIA will remember how much fragrance is left in each refill.

How should I store a cartridge that I have removed but is not yet empty?

We recommend storing cartridges in a plastic bag to protect the ribbon on the bottom of the cartridge.

What do I do with the fragrance cartridge once it is empty?

After ejecting the empty fragrance cartridge, you can dispose or send back to us as part of our recycling program.

Is there a recycling program for empty fragrance cartridges?

Yes, we have a recycling program. You can request a free-shipping return bag and we will properly recycle your empty cartridge.

Can I recycle the orange clip?

The orange clip is made of polyamide plastic and can be recycled if your area accepts Plastic #7. If #7 plastic is not accepted in your local area, feel free to send it back to us with your empty cartridge and we will recycle.

App

Adding a New Device

How do I add an AIRIA device so that I can operate via the app?

In order to add a new AIRIA device, you will first need to download the AIRIA app and follow the instructions. You will need an Amazon account and the Alexa app.

What if I am having issues with connecting to my device from the Alexa app?

The AIRIA only stays in pairing mode for 5 minutes so if it has been plugged in for longer than that, try unplugging and plugging the device back in. If you are still having issues, call our customer support for more help.

App Controls

What can I control from the AIRIA app?

With the AIRIA app you can take full advantage of all of AIRIA’s features. Adjust fragrance intensity, view percentage of scent remaining in the fragrance cartridge, turn the light on/off, change the light color, create and edit schedules, turn off the entire device, enable/disable notifications and add new AIRIA devices.

Creating a Schedule

What is a schedule in the AIRIA app?

Schedules allow you to determine when the AIRIA will be on or off without you having to be there to adjust the AIRIA. You can set schedules for any day of the week and with any combination of light and scent.

How do I create a new schedule?

Creating a schedule is easy. Open the AIRIA app and select the device you want to create a schedule for. Then select the schedule tab. From here, select to “Create New Schedule”. You can then give the schedule a name, desired days of the week, start and end time, fragrance status & intensity and light status & brightness. Select to “Save New Schedule.”

How do I edit an existing schedule?

From the scheduling tab, select the schedule you want to edit from the list. Make the desired updates and select to "Save Schedule Changes.”

Amazon Alexa

Integrating with Alexa

How do I use AIRIA with Alexa?

If you have an Alexa device, like an Echo, you can tell Alexa to adjust the settings on your AIRIA with a simple voice command. For example, “Alexa, set AIRIA’s fragrance intensity to 7.”

Also, remember that you can use the Alexa app, which you used to setup your AIRIA, for voice commands. To do this you just need to open the Alexa app and give Alexa permission to access your microphone. You can do this by selecting the blue icon on the home screen and following the directions.

You can also use the Alexa app without voice control to turn AIRIA on/off, adjust the light brightness, light color, light on/off and fragrance intensity.

What can I control from the Alexa app?

You can use the Alexa app to turn AIRIA on/off, adjust the light brightness, light color, light on/off and fragrance intensity.

Why do I need to use the Alexa app to setup my AIRIA app?

The Alexa app is required to setup the AIRIA app because we are using a toolset called the Alexa Connect Kit, which means that the AIRIA has Alexa built into it. AIRIA utilizes the barcode scanning technology in the Alexa app in order to correctly pair the AIRIA device to the app that you downloaded on your phone. You only need the Alexa app for the initial setup and any troubleshooting. After that you can solely use the AIRIA app.

Online Shopping and Store Policies

My Account Information

From your account you can view the following info:

  • My Basket
  • Order History
  • Shipping Address
  • Payment Information
  • Order Confirmation Email

Store Policies

How do I use a promo code?

Promo codes can be entered in the Coupon/Gift Certificate box during the checkout process.

Where do you ship?

We ship to 50 states and District of Columbia. At this time, we do not ship to US territories or other countries.

Do you have free shipping?

We have free shipping.

What should I do if I think my shipment is lost or stolen?

Please contact us at 888-788-6354 Monday through Sunday 9:00 AM – 6:00 PM EST. If you believe your shipment was stolen, please call your local police department and submit a police report.

What is AIRIA’s return policy?

We offer a 60-day return policy for products purchased at airiasmartscent.com. If you are not completely satisfied with your purchase, you may return it within 60 days from when you receive AIRIA.

Do you have free returns?

We have free returns for devices and one free fragrance swap.

How do I place a return or exchange?

We're sorry you didn't love your AIRIA product. Please call 888-788-6354 to arrange your free return or exchange. A return label will be provided to you via email. For returns, a refund will be issued after receipt and inspection of returned product. For exchanges, your new cartridge will ship upon notification of collection of your return.

Refills

How can I re-order a scent refill?

Select your device from the device list. Then navigate to the fragrance tab. Scroll down to the “Shop Fragrances” button. From here you will be taken to our website where you can purchase new refills.

Can I subscribe to refills?

We have a “one-touch” refill program that you can enroll in by subscribing to notifications. We will notify you when your fragrance cartridge gets low and you can easily select to order a new cartridge of the same fragrance or a different one.

Customer Support

How to Get in Touch

Call Us

888-788-6354 (US or Canada)

Representatives or Fragrance Advisors are available:
MON-SUN: 9am to 6pm ET

Email or Chat

Want to leave feedback, get assistance with an issue, or ask a question? Email or chat with us: https://airiasmartscent.com/contact-us/