Attn: Current AIRIA Device Owners
If you haven’t yet unplugged your AIRIA, please do so now. You will soon receive an over-the-air update that will cause the bottom light to flash red as a reminder to unplug the power supply from the wall
To better understand a potential issue with the power source, our team would like to take a closer look at your device. We understand that returning your device is frustrating, so as an apology for the inconvenience, we’d like to refund you for any purchases you’ve made at our online store while our team investigates your device further. To make the process of returning your device and fragrance cartridges and receiving your refund as straightforward as possible, we need to start by verifying your information.
Please follow the link below to a quick survey that will ensure we have the most accurate contact and shipping information:http://pgsurvey.decipherinc.com/survey
If you have any questions or immediate concerns, please contact us.
At AIRIA, nothing is more important than ensuring the health and wellness of our consumers and our team. We appreciate that you put your trust in us and allow us to be a part of your home fragrance needs. We are committed to our mission of delivering great customer service throughout this challenging time. As you might expect, some of our team members are not able to work regular hours, so we ask for your patience as we may be delayed in our response to you. To help, please review our frequently asked questions